Terms and Conditions – Course Bookings
West Training Services Ltd
Last updated: April 2026
- Introduction
1.1 These Terms and Conditions (“Terms”) govern your use of the West Training Services Ltd website and your purchase of tickets for any in‑person training course (“Course”).
1.2 By purchasing a ticket or attending a Course, you agree to be bound by these Terms.
1.3 West Training Services Ltd (“we”, “us”, “our”) is a company registered in England and Wales.
- Company Information
West Training Services Ltd Registered in England and Wales Company Number: 14675624 Registered Office: 4 Hartford Road, Epsom, KT19 9JD
Email: chris@westtraining.co.uk
- Course Bookings
3.1 A booking is confirmed once full payment has been received.
3.2 You are responsible for ensuring that all information provided during the booking process is accurate.
3.3 We reserve the right to refuse any booking at our discretion.
- Pricing and Payment
4.1 All prices are listed in GBP (£) and include VAT where applicable.
4.2 Payment must be made in full at the time of booking unless otherwise stated.
4.3 We reserve the right to change prices at any time, but such changes will not affect existing confirmed bookings.
- Cancellation and Refund Policy
5.1 You may cancel your place on a Course up to 7 days before the Course start date and receive a full refund.
5.2 Cancellations made within 7 days of the Course start date are non‑refundable.
5.3 Refunds will be issued to the original payment method within 7–10 working days.
5.4 If you fail to attend the Course without prior notice, no refund will be issued.
5.5 You may request to transfer your booking to another person at any time before the Course start date, subject to our approval.
- Course Changes and Cancellations by Us
6.1 We reserve the right to amend Course content, timing, venue, or trainer if necessary.
6.2 If we cancel a Course, you will be offered either:
- a full refund, or
- a transfer to an alternative Course date (if available).
6.3 We are not responsible for any additional costs incurred by you (e.g., travel, accommodation).
- Participant Responsibilities
7.1 You must behave professionally and respectfully during all Courses.
7.2 We reserve the right to remove any participant whose behaviour is disruptive, unsafe, or inappropriate. No refund will be issued in such cases.
7.3 You must comply with all health and safety instructions provided at the venue.
- Intellectual Property
8.1 All Course materials, including slides, handouts, and digital content, are the intellectual property of West Training Services Ltd or our licensors.
8.2 You may not copy, distribute, reproduce, or share any Course materials without our prior written consent.
- Liability
9.1 Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
9.2 To the fullest extent permitted by law, we are not liable for:
- any indirect or consequential loss,
- loss of income, business, or opportunity,
- travel or accommodation costs.
9.3 Our total liability for any claim arising from your Course booking shall not exceed the amount paid for the Course.
- Data Protection
10.1 We process personal data in accordance with the UK GDPR and Data Protection Act 2018.
10.2 For details on how we collect, store, and use your data, please refer to our Privacy Policy.
- Force Majeure
11.1 We are not liable for delays or cancellations caused by events outside our reasonable control, including but not limited to extreme weather, strikes, illness, or venue closures.
- Governing Law
12.1 These Terms are governed by the laws of England and Wales.
12.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
- Contact Us
If you have any questions about these Terms, please contact us at: Email: chris@westtraining.co.uk